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Yes, as a customer you pay our nothing we get paid through the suppliers with the exception of the water suppliers.
Yes, every contract can be cancelled free of charge within 14 days after confirmation.
No, we do not have an AFM licence ourselves, but we cooperate with European Insurance BV, which helps our clients with the right insurances.
Yes, it's really annoying that you are not satisfied with our service. We will be happy to help you further. Please send an e-mail to info@easynuts.nl.
No, due to new AVG legislation we are no longer allowed to do this. Of course you can do this yourself in your personal account of the supplier.
You can also send an e-mail to customer service:
You can do this online or we will contact you by phone to help you.
In the Netherlands, you always have a 14-day cooling-off period, which is why the actual starting date is sometimes further away. The energy company always looks at the beginning meter reading of the key transfer.
Yes, we are obliged to make a fully customised offer that includes all costs. Please note that the termly amounts are always an estimate of the annual consumption. If you consume more, you will have to pay extra at the end of the year.
A variable energy contract can be cancelled monthly without penalty. The rates of variable contracts are fixed for 6 months and change in January and July.
The energy contract will then automatically change to a variable contract. We can always offer a new contract.
Yes, you can move the energy contract to a new home completely free of charge.
In the Netherlands, you are obliged to take on an energy supplier at your new address. If you do not do this in time, you will receive a warning and then be disconnected. Easy Nuts can do an urgent registration whereby the new energy contract will be visible at the network supplier within 48 hours.
This depends on the connections available in the house: ADSL, Cable or Fibre optic. Do the postcode check of Easy Nuts to find out. Check here!
We adhere to the following:
Yes, all internet providers we work with provide a WIFI modem on loan: KPN, Ziggo, T-Mobile, Youfone, CAIWAY and Budget Thuis.
Speed is always measured directly connected to the modem. Speed over WIFI is almost always slower. You can improve the speed by moving the modem to another location. A WIFI amplifier often helps too.
Yes, we apply the same prices. We also have special propositions for the moving customer!
First of all, always switch the modem on and off. If it still does not work, contact your internet provider.
Yes, that's right on the basis of fair use policy comes down to about 5GB per day.
We will usually deliver your SIM card the next working day.
We work with Lebara and Budget Thuis.
Yes, we offer monthly Sim Only.
Yes, we will gladly take care of this for you. We will port your number to the new SIM card.
Yes, a Sim Only subscription is much cheaper per month.
The choice of water supplier depends on the region you are in.
This depends on the type of house and the number of people. As a guideline, use approximately 10 euros per person.
Yes, you can cancel it free of charge when you move again.
Your water meter accurately records how much water you consume. It can be located in:
Every year, you receive a periodic bill, which is based on your water consumption in the previous period. In order to be able to charge for your water consumption, we need the correct meter reading. We send it by e-mail or post for each postcode area. On your contract confirmation you can see when you can expect your periodic bill. You will receive the letter or e-mail in the month prior to this.
Yes, in the Netherlands you are obliged to purchase water, electricity and gas when you move into a new home.
In most cases, you are obliged to take out insurance. If you buy a property with a bank loan, the bank usually requires buildings insurance. If you rent a property, the rental agreement usually requires you to take out liability insurance and glass insurance. You can find this in the rental agreement or mortgage deed.
When renting a flat, most people choose liability insurance and contents insurance with glass coverage. For owner-occupied houses, they choose building insurance, contents insurance and liability insurance.
In general, household insurance covers all damage to household contents caused by water, storm, fire, theft and vandalism.
No, we work together with a specialised partner European Insurance licensed by the AFM to give advice. We can only pass on your name and address details for advice.
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