FAQ

Yes, as a customer you pay us nothing. We get paid through the suppliers, with the exception of the water suppliers.

Yes, any agreement can be cancelled free of charge within 14 days of confirmation.

No, we do not have an AFM license ourselves, but we collaborate with European Insurance BV, who help our clients finding the right insurances.

Yes, we are sad to learn that you are not satisfied with our service. We will gladly assist you with your issue, just send an e-mail to info@easynust.nl.

No, due to new GDPR legislation we are not allowed to do this anymore. Of course you can do this yourself within your personal account of the provider.

You can also send email to the respective customer service:

• T- Mobile Home: klantenservice@t-mobilethuis.nl
• Energiedirect: antwoordconsumentservice@energiedirect.nl
• Essent: antwoordconsument@essent.nl

You can do this online or we will call you to better assist you.

• Call me: info@easynuts.nl
• Close account online: https://easynuts.be/vergelijker/

In the Netherlands you always have a 14-day cooling off period, therefore the actual start date sometimes takes place a bit later. The energy company always looks at the initial meter readings on the move-in date.

Yes, we are required to provide a full customized offer with all costs included. Please note that the (monthly) advancements are always an estimate of the annual consumption. If you consume more than you expect, you will have to pay an extra at the end of the year.

A variable energy contract is terminable monthly without penalty. The rates of variable contracts are fixed for 6 months and change in January and July.

The energy contract will then automatically change to a variable contract. We can always offer a new contract.

Yes, you can take the energy contract with you to your new home, completely free of charge.

In the Netherlands you are obliged to take an energy supplier at your new address. If you don’t do this in time, you will receive a warning and then be disconnected. Easy Nuts can do an urgent registration whereby the new energy contract will be visible to the network supplier within 48 hours.

This depends on the connections available at the location: ADSL, Cable or Fiber. Do the postal code check of Easy Nuts to find out. https://easynuts.be/en/utlitities/internet-tv-calling/

We guarantee the following:

• ADSL: 14 dagen KPN, T-Mobile, Youfone en Budget Thuis
• Cable: 4 days Ziggo and CAIWAY
• Fiber: 16 dagen KPN, T-Mobile, Youfone en Budget Thuis

Yes, all internet providers whom we work with provide a WIFI modem on loan: KPN, Ziggo, T-Mobile, Youfone, CAIWAY and Budget Thuis.

Speed is always measured directly connected to the modem. Speed over WIFI is almost always slower. You can improve the speed by moving the modem to another location. A WIFI amplifier often helps too.

No, we apply the same prices. We also have special propositions for the moving customer.

First of all, always turn the modem on and off. If it still does not work contact your internet provider.

Yes, that’s right. Based on fair use policy it comes down to about 5 GB per day.

Usually we make sure that the SIM card is delivered the next business day.

We work with Lebara and Budget Home.

Yes, we do offer a monthly sim-only.

Yes, we will be happy to take care of this for you. We will port the number to the new SIM card.

Yes, a sim-only subscription is much cheaper per month.

The choice of water supplier is tied to the region where you are located.

This depends on the type of house and number of people. As a guideline, use about 10 euros per person.

Yes, you can cancel it free of charge if you move again.

Your water meter accurately records how much water you consume. It may be located in:

• the meter cupboard
• the crawl hatch behind the front door
• the meter pit in the garden
• the common meter room*
• another (different) location

Every year you will receive a periodic bill; this is based on your water consumption during the previous period. In order to be able to charge for your water consumption, we need the correct meter reading. We send it by e-mail or post for each postal code area. On your contract confirmation you will see when you can expect your periodic bill. You will receive the letter or e-mail in the month prior.

Yes, in the Netherlands you are obliged to purchase water, electricity and gas for a new home

In most cases you are required to take out insurance. If you buy a house through bank financing, the bank usually requires a building insurance. If you rent a property you are usually required by the lease to take out liability insurance and glass insurance. You can find this in the lease or mortgage deed.

When renting an apartment, most people opt for a liability insurance and a contents insurance, with glass coverage. For owner-occupied houses, usually a building insurance, a contents insurance and a liability insurance.

Contents insurances generally covers all damage to contents caused by water, storms, fire, theft and vandalism.

No, we work together with a specialized partner European Insurance with an AFM license to advise. We can only pass on your personal data (NAWT) for advice.